Refund policy

Return Window
You may request a return within 14 calendar days after receiving your order. After approval, the return must be shipped within 14 calendar days.

Eligibility
Returned products must be complete and in their original packaging. Products damaged by misuse, unauthorized modification, or disassembly are not eligible. Missing accessories, gifts, or packaging may cause the return to be rejected or the refund to be reduced. Bundles must be returned as a complete bundle.

Damaged, Defective, or Incorrect Items
Contact us within the 14-day return period. When the issue is confirmed, we cover approved return and replacement shipping costs. Product issues reported after the return period may be handled under the applicable warranty.

How to Request a Return
Email support@laserpecker.com with your order number, product name, reason for return, and supporting photos or video where relevant. We normally respond within 2 business days. Do not send a return before receiving approval and return instructions. Use a trackable shipping service and keep the tracking number.

Fees and Refunds
For non-defective machine returns, return shipping is paid by the customer. A service fee may be deducted: 5% for an unopened machine, 15% for an opened but unused machine, or 30% for an opened and used machine. Approved refunds are processed to the original payment method within 7 business days after inspection; your bank may require up to 7 additional days.

Order Cancellation
Contact services@laserpecker.com within 2 hours of placing an order to request cancellation. After processing or shipment begins, cancellation may no longer be possible and the return process will apply.